We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@cupoflora.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at admin@cupoflora.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please include images of the defective/broken goods.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as soil or plants) and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your images, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or sent a replacement item (as agreed). Please remember it can take some time for your bank or credit card company to process and post the refund to you.
Cost of Delivery
We offer FREE standard shipping when you spend $120 or more within Australia or $160 for all international locations.
A flat rate delivery fee of $12.99 including GST is charged on orders under $120 within Australia. If you would prefer to send your parcel via Express Post, this will attract a flat fee of $19.99.
A FREE pickup option is available to Sydney customers. See more details here.