CUP O FLORA ships to almost all postcodes in Australia and beyond.
We ship soil to Queensland, NSW, ACT, SA, and Victoria. Unfortunately, shipping to WA, NT, and Tasmania is prohibited due to quarantine restrictions. We also don't ship soil overseas.
You will receive an order confirmation email once you place an order, indicating that our system received the order and charged your credit card for the purchase.
If your item is on backorder or unavailable, we will reach out to you via email.
Shipping Time frames:
The shipping time frame includes the processing time + delivery time.
Estimated delivery time frames:
- NSW takes approximately 2 - 5 working days;
- Vic, SA, ACT, and Qld (metro) take 3 - 7 working days;
- Qld (regional), NT, WA, and Tas take 7 - 14 working days.
Deliveries outside Australia take about 10 - 20 working days.
Orders are shipped from our distribution centre in Chiswick, NSW.
Please note: Delivery time only starts after the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).
Orders typically arrive within the shipping timeframes after being passed on to our couriers. However, high shipping volume and delays due to external factors such as weather and COVID restrictions may impact shipping times.
Please inspect the packaging of your items when they arrive; if you notice any damage, you should make a note of it when signing for delivery. If your item(s) arrive damaged, please send photos and videos (if applicable) to firstname.lastname@example.org so we can decide how to compensate you.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If your order has been shipped, you must inform CUP O FLORA within the first seven days after receiving the products. A full refund minus the initial and return shipping costs + 15% restocking fee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
CUP O FLORA works with several reputable couriers to provide the most efficient delivery service possible at the most reasonable prices and with the quickest service.
Items will be dispatched from our Internet-based freight system. Each parcel will carry a barcoded address label. You will be able to view the location of your item at various points in the delivery process via our online tracking tool.
When your order is dispatched, you will be given a consignment number.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order and the product is returned to us, then a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt:
All deliveries are sent as Authority to Leave (ATL). If you require a signature, please let us know in advance.
Rejected by Receiver:
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
No Pickups Available:
Pick up or arranging your own courier is not available at our warehouse.
Delivery time only starts after the item has been dispatched from our warehouse (usually 1-2 working days after receipt of cleared payment).
Unfortunately, we cannot guarantee a delivery on any specific dates or times.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within ten business days, please don't hesitate to contact our customer service team.